Version rc14-analytics-v1
Privacy notice
How WoodCreation uses account, order, message, review, consent and optional first-party analytics information.
Effective 1 July 2026WoodCreation
Legal, privacy and customer information
Current documents, clearly dated and kept together. TruePets uses the same WoodCreation account, checkout, privacy and customer-care system.
Version rc12-v1
Terms of sale
The main conditions for WoodCreation orders, bespoke work, payment, delivery, faults and customer content.
Effective 28 June 2026Version rc14-analytics-v1
Cookie notice
Explains essential cookies and the optional first-party analytics cookie used only after consent.
Effective 1 July 2026Version rc12-v1
Returns, cancellations and refunds
How WoodCreation handles cancellations, bespoke orders, delivery damage, faults, returns and refunds.
Effective 28 June 2026Version rc12-v1
Customer account terms
The conditions for creating and using a WoodCreation customer account.
Effective 28 June 2026Version rc12-v1
Bespoke and made-to-order terms
How WoodCreation handles bespoke approval, payment, cancellation, customer information, bought-in components and handmade variation.
Effective 28 June 2026Version rc12-v1
Delivery information
How WoodCreation handles UK delivery, dispatch estimates, courier damage and special delivery arrangements.
Effective 28 June 2026Version rc12-v1
Accessibility statement
WoodCreation aims to keep the website clear, usable and accessible, and welcomes reports of accessibility problems.
Effective 28 June 2026Need to ask about your data?
Signed-in customers can use the private privacy and data area. Other questions can be sent through the usual workshop contact route.